Privacy Policy

1 Introduction

wak5000 ("we", "us", "the Platform", "wak5000") is the operator of the online gaming and sports betting platform accessible at wak5000.cam. We respect the privacy of all persons who interact with theak5000 platform and are committed to protecting the personal data of our Members, website visitors, and prospective registrants.

This Privacy Policy ("Policy") describes the types of personal information we collect, the purposes for which we process that information, the parties with whom we may share it, the measures we take to keep it secure, and the rights that individuals hold with respect to their own data.

This Policy applies to all personal data collected through:

• The wak5000 website at wak5000.cam and any associated mobile-optimised interfaces;
• The account registration and Know Your Customer (KYC) verification process;
• Deposit and withdrawal transactions processed via Malaysian payment methods including Touch'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong Bank, and USDT TRC20;
• Customer support interactions via live chat or email;
• Promotional participation and marketing communications.

2 Definitions

For the purposes of this Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person. This includes, but is not limited to, name, identification number, contact details, financial information, and device identifiers.
• "Processing" means any operation performed on personal data, including collection, storage, use, disclosure, alteration, or deletion.
• "Data Controller" means wak5000, the entity that determines the purposes and means of processing personal data collected through the platform.
• "Member" means any natural person who has completed account registration on the wak5000 platform.
• "KYC" means Know Your Customer — the identity verification process through which wak5000 confirms the identity and eligibility of a Member.
• "Third-Party Processor" means any external organisation engaged by wak5000 to process personal data on its behalf, such as payment processors, KYC verification service providers, and fraud detection systems.
• "Cookies" means small text files placed on a user's device by a website to store browsing-related information for functionality, analytics, and personalisation purposes.

3 Personal Data We Collect

wak5000 collects personal data through various interactions with Members and visitors. The categories of personal data we collect and the context in which each category is collected are summarised in the table below:

wak5000 does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data, except where such data is contained in identity documents submitted for KYC verification, in which case it is processed solely for the purpose of identity confirmation and is not retained or used for any other purpose.

4 How We Use Your Personal Data

wak5000 processes personal data only for specific, clearly defined purposes. The primary purposes for which we use Member data are as follows:

1. Account Management. To create, verify, maintain, and manage your wak5000 Member account, including processing registration, authenticating logins, and updating account information upon request.
2. Payment Processing. To facilitate deposits and withdrawals via Malaysian payment methods including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, and Hong Leong Bank, and to maintain accurate transaction records denominated in MYR.
3. Identity Verification and Regulatory Compliance. To conduct KYC verification, verify eligibility (including the mandatory21+ age requirement), and comply with anti-money laundering obligations, responsible gambling regulations, and licensing requirements.
4. Platform Operation and Improvement. To operate, maintain, and improve the technical performance of the wak5000 platform, diagnose and resolve technical issues, and develop new features based on usage patterns.
5. Fraud Prevention and Security. To detect, investigate, and prevent fraudulent transactions, unauthorised account access, multi-accounting, bonus abuse, and other activities that may violate our Terms & Conditions or applicable law.
6. Responsible Gambling. To monitor gaming activity for indicators of problem gambling and, where appropriate, to trigger responsible gambling interventions such as prompts to review deposit limits or set session reminders.
7. Customer Support. To respond to support enquiries, manage complaints and disputes, and maintain records of support interactions for quality assurance and training purposes.
8. Marketing and Promotions. Where you have provided opt-in consent, to send promotional offers, bonus notifications, and platform updates relevant to your interests and gaming activity. You may withdraw marketing consent at any time via account settings or by contacting support.
9. Legal Obligations. To respond to lawful requests from competent authorities, courts, or regulatory bodies, and to fulfil wak5000's obligations under applicable law.

5 Legal Basis for Processing

wak5000 processes personal data one or more of the following legal bases:

• Contractual Necessity: Processing that is necessary to perform the contract between wak5000 and the Member — including account management, payment processing, and platform access.
• Legal Obligation: Processing that is required to comply with applicable law, including anti-money laundering regulations, KYC obligations, and responsible gambling requirements.
• Legitimate Interests: Processing carried out in wak5000's legitimate business interests, including fraud prevention, platform security, and service improvement, provided such interests are not overridden by the Member's privacy rights.
• Consent: Processing based on the Member's freely given, specific, and informed consent — primarily in the context of direct marketing communications. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

6 Data Sharing & Third-Party Disclosure

wak5000 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may, however, share personal data with third parties in the following circumstances:

• Payment Processors. We share transactional data with payment service providers such as Touch 'n Go, Boost, GrabPay, DuitNow, FPX, and partner banks (Maybank, CIMB, Public Bank, Hong Leong Bank) solely for the purpose of processing deposits and withdrawals.
• KYC and Identity Verification Providers. We engage licensed third-party KYC verification services to assist in confirming Member identity and age eligibility. These providers are bound by confidentiality obligations and process data only for the stated verification purpose.
• Fraud Detection and Security Services. We use external fraud detection platforms that may process IP addresses, device fingerprints, and transaction patterns to identify suspicious activity.
• Game Studio Technology Partners. Game activity data (bet amounts, game sessions) is processed by the technology systems of our licensed game studio partners for game resolution and RTP calculation purposes. No identity data is shared with studios.
• Regulatory Authorities and Law Enforcement. We may disclose personal data to relevant licensing authorities, financial regulators, or law enforcement agencies where required by law or pursuant to a valid legal order.
• Professional Advisers. In the context of legal proceedings, audits, or compliance reviews, we may share relevant data with legal counsel, auditors, or compliance consultants bound by professional confidentiality obligations.

7 Data Retention

wak5000 retains personal data for no longer than is necessary for the purposes for which it was collected, or as required by applicable legal or regulatory obligations. The following general retention periods apply:

• Account and KYC Data: Retained for the duration of the Member's account and for a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping requirements.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Gaming Activity Data: Session logs and betting history are retained for three (3) years from the date of the recorded activity, unless a longer retention period is required by regulatory audit obligations.
• Customer Support Records: Support interaction records are retained for two (2) years from the date of the interaction, unless the record relates to an ongoing dispute or legal matter.
• Marketing Preferences: Retained until consent is withdrawn, after which marketing data is deleted within 30 days of the withdrawal request.

At the end of the applicable retention period, personal data is securely deleted or anonymised in manner that makes re-identification impossible. Anonymised aggregate data may be retained indefinitely for statistical and platform improvement purposes.

8 Cookies & Tracking Technologies

The wak5000 platform uses cookies and similar tracking technologies to support its operation, improve Member experience, and gather analytics. The categories of cookies we deploy are described below:

• Strictly Necessary Cookies: Essential for core platform functionality, including maintaining login sessions, remembering account preferences, and enabling secure payment redirects. These cookies cannot be disabled without impairing platform functionality.
• Performance and Analytics Cookies: Used to collect aggregated, anonymised data about how Members navigate the platform — including pages visited, time spent, and error occurrences. This information helps us improve platform performance and user experience.
• Functional Cookies: Used to remember Member preferences such as language settings, preferred game categories, and display configurations to personalise the platform experience.
• Security Cookies: Used to support fraud detection, device fingerprinting, and anomaly detection to protect Member accounts and platform integrity.

Most web browsers allow you to control the use of cookies through browser settings. Please note that disabling certain categories of cookies may affect the functionality of the wak5000 platform. wak5000 does not deploy third-party advertising cookies or tracking pixels for cross-site behavioural advertising.

9 Data Security

wak5000 implements industry-standard technical and organisational security measures to protect personal data against unauthorised access, loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between a Member's device and the wak5000 platform is encrypted in transit using TLS protocol with a minimum256-bit key.
• Access Controls: Personal data is accessible only to authorised wak5000 personnel and third-party processors who require access for legitimate business purposes. Role-based access controls limit data exposure to the minimum necessary.
• Encrypted Storage: Sensitive personal data, including KYC documents and financial information, is stored in encrypted form within access-controlled infrastructure.
• Multi-Factor Authentication: Internal systems holding personal data require multi-factor authentication for employee access. Members are also encouraged to enable two-factor authentication on their own accounts.
• Regular Security Audits: The platform undergoes periodic penetration testing and security reviews conducted by qualified external specialists.
• Incident Response: wak5000 maintains a documented data breach incident response procedure. In the event of a breach affecting Member personal data, affected Members and relevant regulatory authorities will be notified in accordance with applicable legal requirements.

While wak5000 takes all reasonable precautions to protect personal data, no method of electronic transmission or storage is 100% secure. Members are advised to maintain strong passwords, enable two-factor authentication, and report any suspected unauthorised account activity to support immediately.

10 Your Rights

Subject to applicable law, Members have the following rights with respect to their personal data held by wak5000. To exercise any of these rights, please contact our Data Privacy team via the live chat or email address provided in Section 14: